

The Secret Forest - Privacy policy
Last updated 17.02.2026
We respect your privacy. This page explains what information we collect when you use The Secret Forest website and book tickets, and how we keep it safe.
We only collect information we genuinely need to run the attraction and communicate with visitors.
1. Who we are
The Secret Forest Limited is an attraction operated by:
Hazlewood Castle
Paradise Lane
Hazlewood,
Tadcaster
Leeds
LS24 9NJ
Email: thesecretforest@hazlewood-castle.co.uk
Phone: 01937 53 53 53
For data protection purposes, we are the data controller of your personal information.
2. Information we collect
If you send an enquiry via our contact form or email, we collect:
- Name
- Email address
- Phone number
- Your message
Newsletter sign up
If you subscribe, we collect
- Name
- Email address
You can unsubscribe at any time using the link in every email.
Automatically collected website data
When you browse the website we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Cookies
This data helps us improve the website and detect problems.
3. Children’s data
Our attraction is designed for families, but bookings must be made by an adult.
We do not knowingly collect personal data directly from children.
4. How we use your information
We only use your data when we have a lawful basis.
Purpose
Send tickets & confirmations
Reply to enquiries
Manage bookings on the day
Send newsletters
Improve website performance
Prevent fraud or misuse
Legal basis
Contract
Legitimate interest
Legitimate interest
Consent
Legitimate interest
Legitimate interest
5. Marketing emails
We only send marketing emails if you have signed up.
You can unsubscribe anytime by clicking the link in the email or contacting us.
We never sell or rent your data.
6. Sharing your data
We share data only where necessary with trusted providers:
- Ticket booking provider
- Payment processor
- Website hosting provider
- Email marketing provider
These providers are GDPR-compliant and only process data on our instructions.
We may also share data if required by law.
7. How long we keep your data
Data type
Booking records
Enquiries
Newsletter subscription
Website analytics
Retention period
Up to 7 years (accounting rules)
Up to 12 months
Until you unsubscribe
Up to 26 months
8. Cookies
Our website uses cookies.
You can read more and control them in our Cookie Policy.9. Your rights
Under UK GDPR you have the right to:
- access your personal data
- correct inaccurate data
- request deletion
- restrict processing
- object to marketing
- lodge a complaint
To exercise your rights, email;
thesecretforest@hazlewood-castle.co.uk
You can complain to the Information Commissioner's Office
Https://ico.org.uk
10. Data security
We use secure systems, encrypted connections and limited staff access to protect your information.
11. Changes to this policy
We may update this policy from time to time.
The latest version will always appear on this page.

Opening Times
10am- 4pm
Every weekend from April until the end of September
May Half Term - Saturday 23rd May - Friday 29th May
Summer Holidays - Saturday 18th July - Sunday September 6th (Wednesday - Monday)
© hazlewoodcastle2026